Customer Service

While Torrent's customer service is the best in the industry, Torrent's flood processing system, TorrentFlood®, has incorporated features and tools that empower agents to help themselves if they don't have time to contact Torrent's customer call center. Some of these enhanced online features include:
  • Intuitive Interface for Agents – Intuitive Compliance™ Easy-to-use, always accurate. That is the core philosophy on which TorrentFlood® was built and is pervasive throughout our products, services.
  • FloodXP™ - Quote to Dec in minutes
  • Online Payment Options – eCheck/Credit Card
  • FloodChat™ - Chat online with your dedicated Customer Care Representative
  • Pay Renewals Online
  • Endorsement processing
  • Full policy management including policy ‘notes’ and transaction history
  • Real-time claims administration including first notice of loss, adjuster assignment, electronic transfer of claims file to adjuster and more…
  • Torrent’s proprietary ‘Work Queue’ system - easily organizing, proactively notifying and quickly navigating your entire flood book from one ‘snap-shot’ view.
  • Online Document Management – Store, print, view, email, fax and search all documents electronically

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