DESKTOP SUPPORT ADMINISTRATOR
Overview
A qualified candidate would be a technology problem solver. They will need good analytical, diagnostic, and troubleshooting skills. They will need to identify and recommend problem prevention opportunities. They will need to be able to repair, replace, and maintain network, computer, voice, and peripheral equipment. They will need to perform helpdesk (phone, email or desk-side) support for all company employees. They will be required to learn and maintain all company applications, system tools, daily tasks, and IT Operations processes.
Areas of Responsibility
- Staff training and support
- Software installation, maintenance, and upgrading
- Hardware installation, maintenance, and upgrading
- Research and troubleshooting
- Routine network administration and maintenance
- Network documentation
- Database supervision
- Knowledge and experience with network architecture
- Knowledge and experience with office applications
- Knowledge and experience with network software installation
- Knowledge and experience with hardware installation and upgrades
- Ability to teach and train about network use and software skills
- Knowledge and experience with network e-mail
- Dedication to appropriate uses of computer technology, including the ability to use and adapt older equipment
- Performing backups of computers and servers
- Adding and deleting new network users
- Making sure that virus protection software is up-to-date, and cleaning any viruses that infect computers
- Training and assisting staff in using hardware and software efficiently
- Troubleshooting any routine problems that staff cannot fix on their own
Technical Qualifications
- 3+ years experience with Desktop Support Administration
- A+ certification a plus
- Working experience with Microsoft Operating systems and applications
- MCSE a plus
- Strong verbal and written communication skills >
Other Skills / Requirements
A good Desktop Support Administrator keeps things working smoothly day to day, but also tries to grow with the job and improve the way the organization uses technology.